Privacy Policy
At The Middle India Co., we value the relationships we build with both our customers and the small spice growers we partner with. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us online or browse our website.
Section 1 – Information We Collect
We collect most of your personal information when you purchase our online shop. This includes your name, address, phone number, and email address. To make your shopping experience easier, we provide two options:
- Guest Shopper: If you choose to check out as a guest, we will only collect the information necessary to complete the transaction. Your information will not be stored for future use, meaning you will need to provide your shipping, billing, and payment information with each new purchase.
- Registered Shopper: By creating an account with us, your billing and shipping information will be securely stored, allowing us to fill in these details during future checkouts, speeding up your shopping process.
Section 2 – Electronic Mail
We take the protection of your privacy seriously, especially regarding your email address. Your email address is never sold or rented to third parties. Here is a breakdown of how we communicate with you via email:
- Order-Related Emails: You will receive emails related to your orders, including order confirmations and tracking information.
- Promotional Email Reminders: If you add an item to your shopping cart or view a specific product, we may send you a reminder email about these actions.
- Marketing Emails (Subscription-Based): If you subscribe to our Spice Letter, you will receive occasional emails about new products, promotions, and company news.
If you prefer not to receive marketing emails, you can unsubscribe at any time via your account settings or by clicking the unsubscribe link in our emails. Please note that order-related emails are essential and cannot be unsubscribed from.
Section 3 – Disclosure of Information
We may share your personal information with third parties when required by applicable laws or regulations in the jurisdiction where we operate.
Payment Security:
Both Shopify and our payment processors are compliant with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring the safe handling of your payment information.
Section 4 – Third-Party Services
We occasionally work with third-party service providers who may require access to your information to fulfill their obligations. For instance, we may integrate your email address into an email marketing service.
Please note that some of these third parties may be located outside of our jurisdiction, meaning your data may be subject to the laws of those countries. For example, if you use a U.S.-based payment processor, your data may be governed by U.S. law, even if you are in a different country.
We are not responsible for the privacy practices of external websites linked to our site. We recommend reviewing the privacy policy of any third-party website before use.
Google Analytics:
We use Google Analytics to monitor activity on our website and to improve our services for visitors.
Section 5 – Revision of This Privacy Policy
We may revise this Privacy Policy from time to time. Any updates will take effect immediately upon being posted on the site. For significant changes, we will notify you to ensure that you are informed of how your data is collected, stored, and used.
Concerns and Contact Details
The Middle India Co. values your privacy and is committed to protecting your information. If you have any questions or concerns, or if you wish to access, update, or delete your data, please contact us at inquiries@middleindiaco.com.
Terms of Service
Thank you for choosing Middle India Co! These Terms of Service govern your use of our website located at www.middleindiaco.com/ and the services provided by Middle India Co Masala. By using our Site, you agree to these Terms. If you do not agree with these Terms, please refrain from using our Site.
Terms of Acceptance
By using our Site, you acknowledge that you have read and understood these Terms, including our Privacy Policy.
Changes to Terms
We may update these Terms periodically. The most recent version will be posted on the site with the date of the update. We encourage you to review these Terms regularly to stay informed of any changes.
User Accounts
To access certain features of our Site, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date. You are solely responsible for maintaining the confidentiality of your password and account, as well as any activities that occur under your account.
Site Usage
You agree to use our Site only for lawful purposes and in compliance with these Terms. You are prohibited from:
- Using the Site in any way that violates applicable laws, regulations, or codes of conduct, whether national or international.
- Impersonating Middle India Co Masala, any of our employees, another registered user, or any other individual or entity.
- Engaging in behavior that disrupts or restricts others from using the Site or which may damage the reputation of Middle India Co Masala or its users.
Product Descriptions
We strive to provide accurate product descriptions and pricing. However, we do not guarantee that all information on the Site is error-free, complete, or up-to-date. If a product you purchased does not match its description, your sole remedy will be to return it, provided it is in its original, unused condition.
Intellectual Property
All content on our Site, including text, graphics, logos, images, and other materials, is the property of Middle India Co Spices or our licensors and is protected by copyright and intellectual property laws. Reproduction, distribution, or modification of any content from the Site is prohibited without our prior written consent.
Disclaimer of Warranties
The services and products offered on our Site are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We do not warrant that the Site will be free from errors, interruptions, or defects.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Site or your inability to access the Site or any products purchased through it.
Governing Law
These Terms are governed by the laws of the United States. Any legal action arising from or related to these Terms must be filed in the appropriate courts of the United States.
Contact Information
If you have any questions about these Terms, please contact us at inquiries@middleindiaco.com.
Refund Policy
Policy for Refunds and Store Credit
At Middle India Co., we are dedicated to the highest quality standards of our products. For this reason, we do not offer refunds on our items. If you experience any issues, please review the following options for assistance.
Overview of the Refund Policy
As a food product, we are unable to accept returns once the item has left our facility. However, we value your satisfaction and are happy to assist you. If you encounter any issues with a product, we can offer a store credit, which you can apply toward future purchases.
We are committed to providing the highest quality products and ensuring a positive experience for our customers. Please feel free to reach out to us with any concerns, and we’ll do our best to assist you.
Eligibility for Store Credit
Products that fulfill the following requirements will receive store credit:
- Damaged Products: Please get in touch with us within 14 days of receiving the item if it is broken or flawed. Depending on the circumstances, we will look into the matter and provide you with either an exchange or store credit.
- Spices and Masalas: If there is a problem with the quality of products such as spice blends, or other items linked to masalas, store credit is available. Kindly contact us, and we will investigate the situation for you.
Product Damage and Refunds
After we verify the problem, the refund will be applied.
Non-Returnable Items
Customized products or products that have been used are also non-returnable.
Shipping Costs
Any shipping costs related to returning merchandise are the customer’s responsibility. Please be aware that there is no reimbursement for delivery charges. The cost of return shipping may be subtracted if you qualify for store credit or a refund.
Exchanges
Please get in touch with us within 3 days of receiving the damaged or defective products. If you would rather, we can offer store credit or a free product exchange.
Policy Modifications
We may update our Refund & Store Credit Policy at any time. Any changes will be posted here with the updated date.
Contact Us
If you have any questions about this policy or need assistance, please feel free to reach out to us at inquiries@middleindiaco.com. We’re here to help.